Assignment

Following are the two services offered by salesforce:

1:Customer Relationship Management:

Customer relationship management combines business processes, people, and technology to achieve one goal: keeping satisfied customers. It's an overall strategy to help you learn more about your customers and their behavior so you can develop stronger, lasting relationships that will benefit both you and your customers.
With effective CRMs organizations can easily deal with customers, respond quickly to their damands and maintain long-term relationships. The three important aspects of CRM are managing contacts, having 360 degree customer view andpersonalizing customer relations.

2. Platform as a service:

Cloud computing has evolved to include platforms for building and running custom applications, a concept known as “platform as a service” (or PaaS). PaaS applications are also referred to as on-demand, Web-based, or software as a service (or SaaS) solutions.

PaaS provides all the infrastructure needed to run applications over the Internet. It is delivered in the same way as a utility like electricity or water. Users simply “tap in” and take what they need without worrying about the complexity behind the scenes. And like a utility, PaaS is based on a metering or subscription model so users only pay for what they use.
With PaaS, ISVs and corporate IT departments can focus on innovation instead of complex infrastructure. By leveraging the PaaS, organizations can redirect a significant portion of their budgets from “keeping the lights on” to creating applications that provide real business value.